Terms and Conditions

The following terms and conditions form the basis of your contract with us. Please read them carefully as they set out our respective rights and obligations.

The terms and conditions are based on the Consumer Protection Act and Finnish regulations for consumer protection for online shopping.

In these terms and conditions, the “Service Provider” shall mean us, Cooperative think tank and career incubator 3E, and the “Client” shall mean the person who has made a booking, and each person named in the booking.

1. Booking

There are several ways for completing a booking and booking guidelines are given separately for each service on our website. In general, booking can be done in our online shop or by using the booking form or via email, phone, Facebook Messenger or WhatsApp.

There shall be no binding contract between the Service Provider and the Client until the Client has received a booking confirmation from the Service Provider. After the confirmation has been received, always via email in a written form, the terms and conditions for cancellation will apply.

Please note that when booking online, without prior confirmation of availability, any electronic acknowledgement of the booking is not yet an official confirmation, but the Service Provider will send you a confirmation via email.

2. Payments

Most of our services can be booked and paid through our online store. The payment methods include credit and debit cards as well as the Apple Pay. Client should do the booking and pay the full service price at latest on the date when he/she is supposed to receive the service.

The Service Provider can also invoice services. In this case, if you book with a short notice, the latest possible due date is on the day when the requested service is taking place. For example if you have booked a spot in the summer camp, the camp fee needs to paid at latest on the first camp day. The Service Provider holds the right to request a payment receipt for confirmation.

3. Cancellation and changes

The Client has the right to cancel the service agreement without special reasons and at any time before the start of the service. When the Client cancels the service, the Service Provider will be entitled to charge an appropriate and justified cancellation fee corresponding to the losses suffered by the organizer due to the cancellation.

Please note that the same cancellation terms and charges apply when booking the service in the online shop.

The following cancellation charges will be payable:

1) Cancellation received more than 7 days before the booked starting date: No cancellation fee is charged. If you have made the booking in online shop, the Service Provider will deduct transfer fees from the full refund.

2) Cancellation received 7 to 1 days before the booked service should be received: The Client is obliged to pay 50% of the full price which will be invoiced. If you have made the booking in the online shop, the remaining 50% of the payment will be returned to the Client. The Service Provider will deduct transfer fees from the full refund.

3) If the Client falls ill less than 7 days before the booked service should be received, no cancellation fees are charged. If the Client falls ill during the service, no compensation shall be done. For example if a child falls ill during a camp, the Service Provider is not entitled to compensate the unused days for the Client, but the full price will be charged.

Please note that any cancellation of a booking by a Client/Service Provider must be done in writing and shall only be effective upon its acknowledged receipt by the Service Provider/Client. If the cancellation is not done or is done on the day the service should be received, the Client is obliged to pay the full price which will be invoiced.

The Client has always the right for changing the original booking to another service or to a different date.

The Client will have the right to cancel the service without cancellation fee if the Service Provider makes significant changes to the agreement or increases the price of the service by more than 8 percent. The Client will also be entitled to cancel the service with no cancellation fee if the Client has a justified reason to assume that the Service Provider’s performance will be significantly faulty.

The Service Provider reserves the right to make changes to and correct errors in advertised and confirmed details.

In case the Service Provider cancels the service, the Client is always entitled to full refund.

4. Health

The Service Provider is committed in providing accessible services, but holds the right to make sure of having the required capacity and facilities for special needs clients before any booking is confirmed. If the Client has any medical condition or disability which may affect him/her taking part in activities, the Client must contact the Service Provider before buying the service online or submitting the booking form so that he/she can be assisted in considering the suitability of the service.

If any information given when booking is shown to be incorrect or incomplete and hence causing a safety risk to the Client or any other participants, we reserve the right to cancel the booking or terminate Client’s participation in the activity. In this situation, cancellation charges as set out in chapter 3 will apply and the Service Provider will not be responsible for any costs or expenses incurred as a result.

5. Insurance

All Clients should note that the Service Provider is not covering their accident insurance. It is essential that Clients, especially children, have adequate and appropriate accident insurance cover when taking part in the club and camp activities.

6. Special requests

Please advise us of any special requests or special needs prior to making your booking. Where possible, we will endeavor to meet any such request and will confirm you the availability in writing via email.

7. Liabilities

The Service Provider promises to make sure that all services that have agreed to be provided as applicable as part of the contract with the Client are fulfilled with reasonable skills and care. The Service Provider has a legal duty to make and maintain a risk management and safety plan for all provided services. The Service provider is also entitled to inform the Client of relevant safety measures, and to guide and advice the Client to manage any risks.

If the Client, during any of the activities agreed on the service agreement, gets seriously ill, faces an accident or a crime, or another acute incident, the Service Provider has the responsibility to assist the Client to get help, for example an ambulance service.

The Client agrees and concedes that the Service Provider shall not be responsible for loss or damage to possessions, or injury, or illness, or loss of life, or consequential damages which might occur from any cause whatsoever, unless directly caused by the Service Provider’s negligence. The Client is entitled to a compensation for bodily injury, item or capital damages if the damage is caused by a Service Provider’s mistake or negligence. Please note, that it is the Client’s responsibility to show that reasonable skills and care has not been used if the Client wishes to make a claim against the Service Provider.

In case of force majeure the Service Provider regrets of not being able to accept liability or pay any compensation even if the Service Provider’s performance of obligations is prevented or affected, or the Client otherwise suffers any damage, loss or expense of any nature.

Force majeure means any event which the Service Provider could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside Service Provider’s control.

Please note that each Client has the primary responsibility over his/her own behavior. The Client has the duty to behave according to the health and security instructions and regulations. If the Client, including a child taking part in club and camp activities, is essentially braking his/her duty to behave according to the given security instructions and/or causes any risk to her/himself or other participants, the Service Provider has the right to terminate the agreement and to remove him/her from the group.

The Service Provider is not responsible for any damages caused by the Clients to any third party or other group members during the activity. All claims need to be delivered to the Service Provider within 2 months since the damage happened.

The Client has the duty to read the terms and conditions.